1. Information We Collect

At Sakura Housekeeping, we collect information necessary to provide our home cleaning and elder care services effectively and safely.

Personal Information

• Contact information (name, phone number, email address, home address)
• Emergency contact details
• Service preferences and scheduling information
• Payment information (processed securely through third-party providers)

Care-Related Information

• Health and mobility information relevant to safe service delivery
• Medication schedules and reminders (for elder care services)
• Home safety assessments and fall prevention notes
• Service visit reports and wellness updates

Technical Information

• Website usage data and cookies (see our Cookie Policy)
• Communication records (phone calls, emails, portal messages)

2. How We Use Your Information

We use your personal information solely for the purpose of providing exceptional care services to your family.

Service Delivery

• Scheduling and coordinating care visits
• Providing personalized cleaning and elder care services
• Maintaining safety protocols and emergency procedures
• Communicating service updates and wellness reports

Safety and Security

• Conducting background checks on our caregivers
• Maintaining insurance and liability coverage
• Emergency response and family notifications

Business Operations

• Processing payments and managing subscriptions
• Improving our services based on feedback
• Complying with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

Service Providers

• Trusted caregivers and cleaning staff (limited to information necessary for service delivery)
• Payment processing companies (for billing purposes only)
• Insurance providers (for coverage verification and claims)

Legal Requirements

• When required by Japanese law or legal process
• To protect the safety and security of our clients and staff
• In case of medical emergencies (with emergency services and family contacts)

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure access controls and authentication
• Regular security audits and updates
• Staff training on data protection and confidentiality
• Physical security measures for paper records

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your contact and service preferences

Data Control

• Request deletion of your personal information (subject to legal requirements)
• Opt-out of non-essential communications
• Restrict processing of your information in certain circumstances

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active service information: Duration of service relationship plus 3 years
• Financial records: 7 years as required by Japanese tax law
• Safety and incident reports: 10 years for insurance and legal purposes
• Marketing communications: Until you opt-out or request deletion

7. International Data Transfers

As a Japan-based company, we primarily process data within Japan. However, some of our service providers may be located outside Japan:

• We ensure adequate protection through contractual safeguards
• Data transfers comply with Japanese Personal Information Protection Act
• We maintain records of all international data transfers
• You have the right to object to international transfers

8. Children's Privacy

We are committed to protecting the privacy of children in the families we serve:

• We do not knowingly collect personal information from children under 13
• Any information about children is collected only with parental consent
• Child-related information is used solely for care and safety purposes
• Parents can request access to or deletion of their child's information

9. Cookies and Website Data

Our website uses cookies to improve your experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Services

We may use third-party services to enhance our operations:

• Payment processors for secure billing
• Communication platforms for family portals
• Analytics services for website improvement
• Cloud storage providers for data backup

These providers are bound by strict confidentiality agreements and data protection standards.

11. Data Breach Notification

In the unlikely event of a data breach:

• We will notify affected clients within 72 hours
• Relevant authorities will be informed as required by law
• We will provide clear information about the breach and our response
• Additional security measures will be implemented immediately

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to active clients
• Providing notice during scheduled service visits

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: