1. Agreement to Terms

By engaging Sakura Housekeeping for home cleaning and elder care services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Sakura Housekeeping.

If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.

2. Services Provided

Sakura Housekeeping provides professional home cleaning and compassionate elder care services to families in Japan.

Home Cleaning Services

• Regular recurring cleaning (weekly or biweekly)
• Deep cleaning and maintenance
• Customized cleaning plans based on family needs
• Use of professional-grade, safe cleaning products

Elder Care Services

• Gentle assistance with daily routines
• Medication reminders and wellness monitoring
• Safety assessments and fall prevention
• Companionship and emotional support
• Family communication and updates

Additional Services

• Emergency response protocols
• Private family portal access
• Flexible scheduling and service adjustments

3. Service Scheduling and Access

Scheduling

• Services are scheduled based on agreed-upon recurring plans
• Changes to scheduling require 24-hour advance notice
• Emergency or same-day requests may incur additional charges
• Service pauses or cancellations require 48-hour notice

Home Access

• Clients must provide safe and secure access to their homes
• Key management and security protocols will be established
• Clients are responsible for securing valuable items
• Pets must be secured or arrangements made for caregiver safety

4. Payment Terms

Pricing and Billing

• Service fees are based on selected care plans and frequency
• Monthly billing with payment due within 30 days
• Accepted payment methods: bank transfer, credit card, cash
• Late payment fees may apply after 30 days

Service Changes

• Plan upgrades take effect immediately with prorated billing
• Plan downgrades take effect at the next billing cycle
• Additional services are billed separately
• Travel fees may apply for locations outside our standard service area

5. Client Responsibilities

Home Preparation

• Provide a safe working environment for our caregivers
• Secure or remove fragile and valuable items
• Ensure adequate lighting and ventilation
• Provide access to necessary utilities (water, electricity)

Communication

• Provide accurate contact information and emergency contacts
• Communicate any health changes or special needs
• Report any concerns or issues promptly
• Maintain respectful communication with our staff

Safety and Security

• Inform us of any home security systems or procedures
• Report any safety hazards or concerns immediately
• Ensure our caregivers have safe access to and from the property

6. Our Responsibilities

Service Quality

• Provide trained, background-checked caregivers
• Maintain comprehensive insurance coverage
• Follow established safety and care protocols
• Deliver services according to agreed-upon standards

Professional Standards

• Respect client privacy and confidentiality
• Maintain professional boundaries and conduct
• Provide regular communication and updates
• Address concerns and complaints promptly

7. Liability and Insurance

Insurance Coverage

Sakura Housekeeping maintains comprehensive liability insurance covering:

• General liability for property damage
• Professional liability for care services
• Worker's compensation for our employees
• Bonding insurance for theft protection

Limitation of Liability

• Our liability is limited to the cost of services provided
• We are not liable for pre-existing damage or wear
• Clients must report damage or issues within 24 hours
• We are not responsible for items not properly secured

8. Service Standards and Quality Assurance

We are committed to maintaining the highest standards of service quality:

Quality Control

• Regular supervision and quality assessments
• Client feedback collection and analysis
• Continuous training and improvement programs
• Performance monitoring and corrective actions

Service Guarantees

• Satisfaction guarantee on all cleaning services
• Re-service at no charge if standards are not met
• Prompt response to service concerns
• Transparent communication about service issues

9. Termination of Services

Client Termination

• Services may be terminated with 7 days written notice
• Final payment is due within 30 days of termination
• Unused prepaid services will be refunded proportionally

Company Termination

We reserve the right to terminate services immediately if:

• Payment is more than 30 days overdue
• Unsafe conditions exist in the home
• Abusive or inappropriate behavior toward our staff
• Violation of these terms of service

10. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Confidentiality Agreement

• All staff sign confidentiality agreements
• Personal and health information is kept strictly confidential
• Information is shared only as necessary for service delivery
• Family portal access is secure and private

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including:

• Natural disasters, earthquakes, or severe weather
• Government actions, regulations, or restrictions
• Public health emergencies or pandemics
• Labor strikes or transportation disruptions
• Utility failures or infrastructure problems

12. Dispute Resolution

Complaint Process

• Report concerns immediately to our management team
• We will investigate and respond within 48 hours
• Corrective actions will be implemented as needed
• Follow-up communication to ensure satisfaction

Legal Disputes

Any disputes arising from these terms or our services will be resolved according to Japanese law and jurisdiction in Saitama Prefecture.

13. Contact Information

For questions about these Terms of Service or our services, please contact us: